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Rydges Geelong

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Cnr Gheringhap & Myers Streets
Geelong,

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October 2019

Performance Management

October 4, Friday | 9:00 am - 4:30 pm
Rydges Geelong, Cnr Gheringhap & Myers Streets
Geelong,
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$560

Performance managing staff to meet their potential, or where they are not meeting minimum expectations, is one of the toughest challenges for managers and human resources practitioners. This one day course gives you practical insights into key elements of performance management, compliance factors, and best-practice. This program will increase your knowledge of: •Those elements that make up performance management and performance counselling •Understand considerations in an annual Performance Management cycle to help staff reach their potential; •Setting expectations with staff;…

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Fair Work & Workplace Relations Update Briefing

October 10, Thursday | 10:00 am - 12:00 pm
Rydges Geelong, Cnr Gheringhap & Myers Streets
Geelong,
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Free for Members

Are you keeping up to date with developments in employment law? Employment law continues to evolve and as a business it is vital that you understand and keep up to date with key decisions and developments in all areas of workplace relations including unfair dismissal, general protections, bullying, and enterprise bargaining. In this two hour Geelong briefing we will examine recent decisions to ensure businesses understand how the law is interpreted and applied to enable them to adopt fair practices…

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Exceptional Customer Service

October 29, Tuesday | 9:00 am - 4:30 pm
Rydges Geelong, Cnr Gheringhap & Myers Streets
Geelong,
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$560

Exceptional customer service is critical to maximise customer attraction and loyalty to your business. This workshop will give you the skills to deliver a level of customer service that sets your organisation apart. You will learn ways to attract, connect with and retain customers in a competitive marketplace, including how to turn complaints into opportunities. Duration- One day Learning outcomes - This program will increase your knowledge of: •Why exceptional customer service matters •Ways to bring exceptional service to life •Skills…

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November 2019

Working with Aggressive and Challenging Behaviours

November 12, Tuesday
Rydges Geelong, Cnr Gheringhap & Myers Streets
Geelong,
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$560

Do you have a few clients that are hard to handle? Learn how to successfully manage difficult behaviour. This one day course uses experiential and theoretical learning to give you strategies to deal with a range of disruptive and difficult behaviours. It covers interpersonal communication skills, non-verbal cues, risk management and self-awareness, and strategies to help you defuse disruptive situations early. Learning outcomes- During this program you will increase your knowledge of: •Why people may demonstrate challenging or aggressive behaviours…

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Health & Safety Representatives Initial OHS 5 day Training Course

November 18, Monday | 9:00 am - November 26, Tuesday | 4:30 pm
Rydges Geelong, Cnr Gheringhap & Myers Streets
Geelong,
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$1200

This WorkSafe-approved course for Health and Safety Representatives will give you the knowledge and practical skills to deal effectively with OHS issues. To exercise your powers and rights as a Health and Safety Representative (HSR) effectively, it is essential that you receive training. This WorkSafe-approved course gives you the skills, knowledge and confidence to represent your designated work group and to help make your workplace safer. Duration- Five days During this program you will increase your knowledge of: •The occupational health…

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Successfully Managing EO, Bullying and Diversity in the Workplace – Manager Session

November 22, Friday | 9:00 am - 4:30 pm
Rydges Geelong, Cnr Gheringhap & Myers Streets
Geelong,
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$310

Take proactive measures to prevent painful workplace issues. As an employer, you may be held liable under vicarious liability provisions for unlawful discrimination, harassment and bullying of your staff. You must take measures to prevent bullying or harassment in your workplace through a variety of interventions, such as training your staff in their rights and responsibilities. Should an issue of concern arise or a complaint be made, you must be able to manage it through either an informal or formal…

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